Privacy Policy

Last updated: 15 October 2026

First-Rate Makhana (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains what personal information we collect when you use firstratemakhana.com (the “Website”), how we use it, and the choices you have. It is intended to comply with applicable Indian law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

1. Information we collect

Information you give us:

When you place an order: your name, billing and delivery address, phone number, email address and order details.
When you create an account: your name, email address and password (stored in encrypted form), along with your saved addresses and order history.
When you contact us: through our contact form, email or phone, the information you share, such as your name, email address, phone number and message.
When you subscribe to our newsletter: your email address and your consent to receive emails.

Information collected automatically: when you visit the Website, our servers and the software we use may record technical information such as your IP address, browser type, device information and pages visited. We also use cookies, as explained below.

Payment information: when online payment is offered, payments are processed by third-party payment providers. We do not store your full card or bank details on our Website.

2. How we use your information

To process, deliver and support your orders, including sending order and delivery updates.
To create and manage your account.
To respond to your questions, requests and complaints.
To send newsletters and updates about new flavours and launches, only if you have subscribed. You can unsubscribe at any time.
To keep the Website secure, prevent fraud and improve how the Website works.
To comply with legal, tax and accounting obligations.

3. Cookies

The Website uses cookies, which are small files stored on your device. They are used for essential functions such as keeping items in your cart, keeping you logged in and remembering your preferences. You can block or delete cookies in your browser settings, but parts of the Website, such as the cart and checkout, may not work properly without them.

4. Sharing your information

We do not sell your personal information. We share it only where needed to run our business and serve you, for example with:

Delivery and courier partners, so they can deliver your order.
Payment providers, so they can process your payment, when online payment is offered.
Our website hosting and technology providers, who store and process data on our behalf.
Government or law enforcement authorities, where we are required to do so by law.

5. How long we keep your information

We keep your personal information only for as long as needed for the purposes described in this policy, including to meet legal, tax and accounting requirements. Newsletter subscriptions are kept until you unsubscribe.

6. Security

We take reasonable steps to protect your personal information, including using a secure (HTTPS) connection on the Website. However, no method of transmission over the internet or of electronic storage is completely secure, so we cannot guarantee absolute security.

7. Your rights and choices

Subject to applicable law, you may ask us to access, correct, update or delete your personal information, or withdraw any consent you have given (for example, to receive newsletters). You can update some of your details in your account. For other requests, please contact us using the details below. We may need to verify your identity before acting on a request.

8. Children

The Website is not intended for children under 18 to use on their own. We do not knowingly collect personal information from children without the consent of a parent or guardian.

9. Links to other websites

The Website may link to other websites, such as our Instagram page. We are not responsible for the privacy practices of those websites, and we encourage you to read their privacy policies.

10. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date.

11. Contact us and grievances

If you have any questions, requests or complaints about this Privacy Policy or how we handle your personal information, please contact us:

First-Rate Makhana
Madhav Building, near Goregaon Metro Station, Goregaon West, Mumbai, Maharashtra 400104, India
Email: firstratemakhana@gmail.com
Phone: +91 70218 58756
FSSAI Registration No.: 21526009002171